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Customer Service

 

Shipping & Delivery

Seller shall be excused for any delay in performance or delivery due to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, quarantine restrictions, factory conditions, strikes, labor disputes, delays in transportation, shortage of transport vehicles, labor or materials, or any circumstance or cause beyond the control of Seller in the reasonable conduct of its business. Seller further reserves the right, in its full discretion, to allocate inventories and current production and to substitute suitable materials when, in its opinion, circumstances warrant such allocation or substitution.

Delivery of goods to the first carrier shall constitute delivery to Buyer. Buyer shall bear all risk of loss or damage in transit. Buyer shall be responsible to file claims with any carrier for damage occurring during shipment. Seller reserves the right to make delivery in installments and backorder goods unless Buyer expressly states otherwise in Buyer’s purchase order. All such installments and backorders shall be separately invoiced and paid for when due, without regard to subsequent deliveries. Delay in delivery of an installment or backorder shall not relieve Buyer of its obligation to accept remaining deliveries.

Privacy & Security 
Forston Labs recognizes the importance of the privacy issue in use of the Internet and World Wide Web. Information which you provide to us either directly (during registration, through on-line forms, or via e-mail) or indirectly (data normally collected on traffic to this site) is covered by our Privacy Policy.

Forston Labs holds in confidence all information (such as your name, address, email, and phone number) given us by customers and visitors to this site. We will not sell or release this information to any organization outside of Forston Labs without your knowledge and consent. Information you provide is used to support your customer relationship with Forston Labs, and may be shared on a restricted basis with agents or contractors directly performing services for us. Forston Labs may from time to time contact you with news about products or special offers which we feel could be of interest you.

If the policy stated here should change in any way, you will be notified by phone, mail and/or email, and you will have the opportunity to respond before any change affects you. You may at any time ask for more information about our privacy policy, ask to review or update personal information held by us about you, or request that we remove your name from our mailing list by calling 1-800-301-1259 in the U.S.A. or 1-970-237-4389 outside of the U.S.A. We reserve the right to retain certain customer information which relates to billing, account status, and product warranties. 

Returns & Replacements

Seller warrants to the original Buyer that the goods furnished under this Agreement will conform to the express written warranty pertaining to the specific goods purchased. Warranties are not extended to consumable items such as, without limitation, batteries, mercury cells, light bulbs. EXCEPT AS EXPRESSLY SET FORTH IN THE PRECEDING SENTENCE, SELLER MAKES NO WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO ANY GOODS FURNISHED HEREUNDER. SELLER EXPRESSLY DISCLAIMS ANY WARRANTIES IMPLIED BY LAW, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

Ordering 

Buyer may cancel orders subject to fair charges for expenses incurred, handling, inspection, restocking , freight and invoicing charges as applicable. Cancelled orders must be returned to Seller within 30 days at Buyer’s expense.

Payment, Pricing & Promotions 

All prices indicated in this document or quoted in another document or proposed in another document or at another time, shall be adjusted to Seller’s prices in effect at the time of shipment unless expressly otherwise agreed upon in writing.

If transportation charges from point of origin of the shipment to a designated point are included in these prices:
(a) any changes in such transportation charges shall be the Buyer’s responsibility, and

(b) except as otherwise stated in Seller’s quotation, Seller shall not be responsible for switching, spotting, handling, storage, demurrage or any other transportation or accessorial service, nor for any charges incurred therefor, unless such charges are included in the applicable freight rate from shipping point to the designated point.

Payment is due immediately to thirty (30) days from the date of invoice (depending on customer established credit with Forston Labs). Buyer agrees to pay taxes appearing on the invoice or furnish Seller with a valid resale/exemption certificate no later than the time of payment. Seller reserves the right to deny credit to Buyer. Seller reserves the right to determine the suitability of the method of payment where payment is other than cash, certified check or money order. Seller reserves the right to revoke credit previously extended to Buyer because of Buyer’ s failure to pay for goods when due or of any other reason deemed good and sufficient by Seller, and in such event all subsequent shipments shall be paid for in advance or on delivery. Past due balances shall be subject to interest charges at the maximum rate permitted by law.

Any taxes which Seller may be required to pay or collect, under any existing or future law, upon or with respect to the sale, purchase, delivery, storage, processing, use or consumption of any of the material covered hereby, including taxes upon or measured by the receipts from the sale thereof, shall be paid for by Buyer. Seller will collect and pay taxes when required to do so unless Buyer furnishes a valid resale/exemption certificate to Seller relieving Seller of the requirement to collect and pay such taxes. If the certificate furnished to Seller is held invalid Buyer agrees to pay the taxes (plus interest) not collected as a result of relying on Buyer’s invalid certificate.